A well-organized queue is an indicator of excellent customer service. There`s no doubt that implementing an advanced queue system is a win-win situation for both the business and the clients. The developer of the queue management systems akistechnologies.com from Lithuania does more than shortening the waiting line. Numerous benefits are associated with the use of smart queue management systems that extends from the clients, service agents to the managers.
We all hate queueing. At any one time, we have felt that queueing is just but a waste of time. Business, however, can capitalize on the queueing issue by installing a quality queue management technology to their business. The main question, however, is how the advanced queue management system can improve on customer`s experience. Below are the proven benefits of installing an advanced queue management system to business.
1. Decrease wait time
Statistics indicate that with a quality queue management system, the average wait times have decreased considerably anywhere from 10% to 30%. A decreased wait time means that the number of minutes that clients stay idle is less and that the firm is optimizing on its human as well as the technological resources it has. With a quality queue management system, managers can now do a better job by monitoring the lines and reallocating the company’s resources in the event there`s a change in the queue pattern or performance. The ability to monitor the queues will; avert the service breakdown due to the accurate predictive metrics, and the real-time management of the queue translates to a more efficiently run business.
2. Service efficiency
Field studies indicate that a developer of the queue management systems akistechnologies.com from Lithuania can boost a business to a 35% increase in its service efficiency. This is due to the fact that the management system allows business staff to serve the next customer waiting in line more easily and quickly. Moreover, it also ensures that clients approach the right service station based on their desired service.
3. Impulse purchases
One of the key benefits of a developer of the queue management systems akistechnologies.com from Lithuania is to boost the impulse sales. Statistics indicate that with an advanced queue management system, businesses were able to register a whopping 400% increase in their impulse sale. The queue management technology was however used with a combination of in-line merchandising and in-store digital signage. Integration of the digital messaging program can be particularly useful when shoppers are trying to beat the rush hour or for tired employees who are right after work.